Terms of Service – ExploreJapan.ai

1. Introduction

Welcome to ExploreJapan.ai, operated by Kingdom Arcade Ltd ("we", "us", "our"). By accessing or using our website and services, you agree to these Terms of Service. If you do not agree, you may not use our services.

2. Our Service

ExploreJapan.ai provides AI-generated travel itineraries for Japan. You can preview your itinerary free of charge for up to 2 days, and purchase the full PDF itinerary for a one-time fee.

3. Payments and Delivery

• Payments are processed securely through Stripe.
• Upon successful payment, Stripe provides us with your email address in the payment confirmation.
• We use this email address to deliver your itinerary, typically within minutes, but always within 24 hours.
• We do not store your email address in our website or application database.

4. Light Guarantee and Refund Policy

• Light Guarantee – If your purchased itinerary contains significant factual errors, you may request one free revision within 72 hours of receiving it. Requests must be made by replying to the delivery email or contacting support@explorejapan.ai.
• Refunds – All sales are final. However, if we are unable to deliver a working itinerary to the email address provided by Stripe within 24 hours, you are entitled to a full refund.

5. Limitations of Service

Our itineraries are generated using AI and publicly available information. While we aim for accuracy, we cannot guarantee that all details (such as event dates, opening hours, or train schedules) will be up-to-date at the time of your travel. Always verify important information directly with official sources.

6. Intellectual Property

All itineraries and other content provided by us are owned by Kingdom Arcade Ltd and may not be reproduced, resold, or distributed without permission.

7. Liability

To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.

8. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

9. Contact

For questions, email support@explorejapan.ai.