Terms of Service – ExploreJapan.ai
Last Updated: October 20, 2025
1. Introduction
Welcome to ExploreJapan.ai, operated by Kingdom Arcade Ltd ("we", "us", "our"). By accessing or using our website and services, you agree to these Terms of Service. If you do not agree, you may not use our services.
2. Our Service
ExploreJapan.ai provides AI-generated travel itineraries for Japan. Our planner is chat-based — the assistant asks a few quick questions (e.g., trip length, budget, style, cities, interests, and any special notes) to tailor your plan. You can generate a complete itinerary free of charge, which includes a 1-day preview version. You can optionally upgrade to the premium version for the full multi-day itinerary with additional features like maps, QR codes, and detailed recommendations.
PDF Download Access
Free PDFs: Available for 14 days from generation. After this period, the free download will no longer be accessible.
Premium PDFs: Lifetime access with no expiration date. However, to manage storage costs, all PDFs (free and premium) may be deleted from our servers after 1 year from generation date.
Important: Once you download a PDF, it's yours forever. You are responsible for managing and storing your downloaded files.
3. Payments and Delivery
- Free itineraries are provided immediately upon generation.
- Premium upgrades are processed securely through Stripe.
- Upon successful payment, Stripe provides us with your email address in the payment confirmation.
- We use this email address to deliver your premium itinerary, typically within minutes, but always within 24 hours.
- We do not store your email address in our website or application database.
- If you later edit your itinerary and wish to download an updated premium PDF, this constitutes a new purchase. The free preview remains free to generate.
4. Refund Policy
- Free Itineraries – Free itineraries are provided as-is with no guarantees or refunds.
- Premium Upgrades – All premium upgrade sales are final. However, if we are unable to deliver a working premium itinerary to the email address provided by Stripe within 24 hours, you are entitled to a full refund.
5. Limitations of Service
Our itineraries are generated using AI and publicly available information. While we aim for accuracy, we cannot guarantee that all details (such as event dates, opening hours, or train schedules) will be up-to-date at the time of your travel. Always verify important information directly with official sources.
6. Intellectual Property
All itineraries and other content provided by us are owned by Kingdom Arcade Ltd and may not be reproduced, resold, or distributed without permission.
7. Liability
To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.
8. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with a revised "Last Updated" date.
9. Contact
For questions, email support@explorejapan.ai.
🏢 Operated by Kingdom Arcade Ltd