Privacy Policy – ExploreJapan.ai

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use ExploreJapan.ai. We are committed to respecting your privacy and complying with applicable data protection laws, including the UK GDPR and EU GDPR.

2. Who We Are

ExploreJapan.ai is operated by:

3. Information We Process

We process the following personal data:

a) Itinerary Purchases

• When you make a purchase, Stripe provides us with your email address in the payment confirmation.
• We use this email address solely to deliver your itinerary and handle any revision requests.
• We do not store this email address in our website or application database.

b) Contact Form Submissions

• If you use our contact form, your name, email address, and message are sent directly to our support email inbox at support@explorejapan.ai.
• We do not store this data in our application database, but it remains in our email system for as long as necessary to respond to your enquiry.

c) Automatically Collected Information

We may collect anonymised analytics data (e.g., pages visited, time on site) via cookies or similar technologies to improve our service.

4. How We Use Your Information

We use your personal data to:

• Deliver purchased itineraries and revisions.
• Respond to customer enquiries.
• Improve our website and services.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contract – Processing your email address to deliver the itinerary you purchased.
• Legitimate Interests – Responding to contact form enquiries.
• Consent – Where required for cookies or marketing communications.

6. Data Storage and Retention

• We do not store your email address in our own database.
• Your email address may be stored in:
• Stripe's systems (for payment records).
• Our email inbox (for customer service correspondence).
• We retain customer support emails for up to 2 years unless a longer period is required by law.

7. Sharing Your Data

We share your personal data only with trusted third parties necessary to operate our service:

• Stripe, Inc. – Payment processing.
• Resend – Email delivery and storage.

We do not sell your personal data.

8. Your Rights

Under data protection laws, you have the right to:

• Access, correct, or delete your personal data.
• Object to certain types of processing.
• Lodge a complaint with your local supervisory authority.

To exercise your rights, contact us at support@explorejapan.ai.

9. Cookies

We use cookies for site functionality and analytics. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a new "Last Updated" date.

Contact

If you have questions or concerns, please contact: